Delivery Information

PLEASE NOTE:

It's important to note the following information to ensure your delivery is made on time, the first time.

Will someone be home?

Parcelforce require a signature upon delivery, so if your not going to be home we recommend you leave instructions to leave the parcel with a neighbour. 

Leave with neighbour?

If requested, our couriers can try the immediate neighbours. If successful they will leave a card to say whom it has been left with.

Addresses

Please ensure you give us a full and accurate address. For hard to find locations please give us some brief instructions. It is not possible to change the delivery address after the parcel has been despatched without incurring an extra charge (other than slight corrections).

Telephone Numbers

Please ensure where possible you give us a daytime telephone number for both yourself and the recipient. Parcelforce should call the delivery number if they cannot locate the address and we can call you if there are any problems or if we need additional information. Please note, Parcelforce will not call to re-arrange delivery if no-one was home.

Saturday & Timed Deliveries

We can offer Saturday and timed deliveries to most areas in the UK (except the most remote). Parcelforce apply a smalll surcharge for these services. The Saturday Delivery option is available on our website from 3:00PM on a Thursday.

Carded Deliveries

When Parcelforce have attempted a delivery and no-one is available they will leave a card. This will contain the local depot telephone number and the Parcelforce consignment number. Most depots will automatically re-attempt delivery the next working day, if they still can't deliver they will hold the parcel at the depot for approximately five days while they wait for a call from the recipient. If there is no contact they will return the parcel to us.

Packaging and Damage

Our parcels are carefully packaged to ensure they arrive in pristine condition. We have years of experience despatching Champagne and rarely suffer any breakages. However in these rare cases we will immediately replace the broken goods and despatch them free of charge.

General

Parcelforce is part of Royal Mail, one of the world's largest couriers and postal service operators. With an ever-expanding nationwide network Parcelforce has implemented a high tech system with electronic tracking throughout the delivery process. However some areas are better serviced by Royal Mail Special Delivery, where appropriate we will utilise this service for you.