How To Purchase Goods
The Liquid Gifts web site offers a safe environment for online purchasing. We download your order details across a secure web link at which point all of your order information is permanently deleted from the payment system.
We have made buying from The Liquid Gifts shop as simple as possible. Our shopping basket will store items you have placed within it for up to four hours. Each item for sale will have an order button. When you press this button you are taken to the order-processing page where the item will be automatically added to your basket. To view items in the shopping basket and amend them accordingly simply click on the 'show order' section.
You can input how many of each item you would like, decide to continue shopping, remove an item from the basket or check out and place your secure order. It is at this time you would be asked for your name and address and then your credit card details if the shop has online authorisation.
Paying online is simple, we accept Mastercard, Visa and Switch debit cards. For more details see above. If you place an offline order you will be contacted by one of our representatives to arrange payment – this will usually be by cheque or postal order. We can also take credit card orders over the phone if you so desire.
Every on-line transaction made within this shop is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server.
You are far safer using your credit card within The Liquid Gifts Shop than you are in a restaurant in your local high street. We take the issue of security very seriously and have taken every step possible to protect you. Our servers sit behind a state of the art hardware firewall and the computer that handles the card services is a bastion host of the ishop mall servers, and not accessible from the Internet.
We have employed the services of one of the countries’ leading security experts who regularly monitors and updates our systems.
What if I have problems ordering?
Common reasons for problems when pressing the order button are; i) You are using an old browser that doesn't support SSL encryption. ii) You are browsing from behind a corporate firewall that will not allow secure connections. Speak to the system administrator at your office. They will either rectify the problem or you will have to order from another location. To check, point your browser to https://www.microsoft.com/ if you cannot connect to the Microsoft secure server it is likely that one of the above faults apply. If you are able to connect to Microsoft please call our hotline number and report the fault to us. We will assist you if we can.
What if I do not receive my goods?
If you do not receive your goods on the day you requested, please contact us on 01245 690480 or email at [email protected] with your order number to hand. This number will be included in the e-mail you received when you ordered the goods from our shop. We will strive to resolve the issue immediately.
What happens if my card authorisation fails?
If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised. We will receive your order anyway and may contact you to arrange for alternative methods of payment.
What risks are involved in buying online?
We do not store credit card details nor do we share customer details with any 3rd parties.
All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the bank's private X25 network for authorisation and payment transactions. You are protected because the transaction was carried out as 'Cardholder not present.' This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered.
Our products are offered subject to availability. If for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account.
Prices are subject to change without notice.
Acknowledgement of Orders
We will acknowledge all orders by e-mail.